Client relationship Manager

Key Responsibilities
Manage dedicated 1-to-1 relationships with assigned VIP players, with each VIP tier led by a dedicated manager
Own end-to-end VIP player engagement, retention, and lifetime value growth
Deliver personalized bonuses, rewards, incentives, and VIP journeys based on player behavior and value
Conduct proactive outreach for birthdays, milestones, VIP events, inactivity, and reactivation campaigns
Drive revenue through upselling and cross-selling premium products
Handle VIP player escalations, complaints, and special requests with discretion and professionalism
Act as the single point of contact for assigned VIP players, ensuring fast response and premium service
Coordinate with internal teams (Operations, Payments, Risk, CRM, Marketing) to ensure seamless VIP experience
Monitor VIP performance metrics such as retention, wagering activity, ARPU, and churn
Ensure compliance with gaming regulations, responsible gaming policies, and AML requirem...