Job Description
Why this role matters
The Client Relationship Lead (AML & Country Focus) is a pivotal role responsible for leading and overseeing the Client Relationship team in a specific country, with a strong focus on Anti-Money Laundering (AML) compliance, regulatory alignment, and local market adaptation. This role drives client satisfaction, retention, and AML due diligence by ensuring tailored service delivery aligned with both global strategy and local regulatory needs.
The Lead acts as a liaison between frontline teams, Compliance, Payment and Verification, and Regional Management to ensure a seamless, compliant, and client-centric operation. This includes coaching team members on local requirements, managing high-risk client profiles, and proactively improving internal processes to address compliance and performance gaps.
What you'll actually do
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Leadership & Team Performance
- Lead and manage a team of Client Relationship Manager...
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