Client Retention Specialist

About PU Prime
PU Prime is a premier global trading broker offering a wide range of financial products, including forex, commodities, and indices, to both retail and institutional clients. We are dedicated to providing top-tier services, innovative technology, and seamless trading experiences to our clients worldwide.
The Role
The Client Retention Specialist is responsible for enhancing client relationships, boosting engagement, and increasing trading activity. This role focuses on ensuring client satisfaction, fostering loyalty, and driving long-term account value, with a particular emphasis on supporting active traders and re-engaging dormant accounts.
Key Responsibilities
Act as the primary point of contact for existing clients, addressing inquiries and providing ongoing support.
Build and maintain strong client relationships to drive loyalty and trading activity.
Analyze client accounts to identify opportunities for increased engagement, deposits, and trading v...