Client Service Account Manager - Associate

Overview

As a Client Service Account Manager (CSAM) you will act as clients’ primary point of contact for their day-to-day treasury operations. You will be accountable for a portfolio of key Wholesale Payment clients, serving as an escalation contact to ensure all client service tasks are completed promptly with a high degree of quality and efficiency. The CSAM ensures clients' needs and expectations are formally discussed and analyzed to maintain quality standards, managing efficiently incoming telephone calls, emails, and the administrative portion associated with account maintenance and business as usual. The CSAM also acts as the client advocate and drives internal coordination by partnering with Sales, Product, Operations, Technology, Risk and Compliance to deliver service excellence. You will support ongoing relationship health monitoring to forecast client “temperature” and facilitate regular discussions with Sales and the Global Corporate Bank.

Responsi...