Client Service Associate

Support the Investment Bank’s electronic trading platforms with pre-execution operational service for a global institutional client base. Drive a reimagined client experience through controlled onboarding, strong KPIs/MIS, and rapid technical and access issue resolution.

As a/an eCommerce Client Service Associate within Digital Client Services (eCommerce Client Service – eCS) , you provide 24/5.5 pre-execution operational support for proprietary and multi-dealer electronic trading platforms serving a diverse external client base. You enable and onboard clients, run key controls reconciliations, support product enablement, and resolve technical and client queries in partnership with Front Office, Middle Office, Back Office, and client service stakeholders. You drive service excellence by delivering KPI performance, building control frameworks, producing MIS/analytics, and identifying process improvements and automation opportunities.

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