Client Service Delivery Manager (Client Services)

Overview

We are seeking a dynamic Client Contract Delivery Manager (CCDM) to oversee a portfolio of specific client contracts. This role is crucial for ensuring a consistent and remarkable client experience. You will maintain an overview of client relationships to identify and implement improvements, manage areas of risk, and resolve issues promptly. The CCDM is responsible for partnering with operational delivery leads to meet and report on all deliverables, SLAs, and KPIs and forms part of the client leadership team in supporting retention and growth. The successful candidate will join a diverse, highly motivated and respected team and will work collaboratively with colleagues, key stakeholders at all levels and clients to deliver positive outcomes. This role can be based in any of our UK offices, with remote working available, with a requirement to travel to any DWF or client office location when needed.

Responsibilities

• Client Relationship
  • Ac...