Client Service Desk Manager

Job Title: Client Service Desk Manager (Financial / Wealth)
Category: ERP / CRM / Tools
Location: Taguig City
Work Setup: 100% Onsite (RTO)
Work Schedule: Night Shift
Salary Range: PHP 80,000 – 90,000
Required Experience: 5+ years
Job Overview
The Client Service Desk Manager is responsible for leading service delivery operations within a financial or wealth management contact centre environment. This role focuses on operational excellence, process improvement, service performance management, and delivering high-quality client experiences through data-driven decision-making and strong cross-functional collaboration.
The ideal candidate brings solid leadership experience in financial services, strong analytical capabilities, and hands-on exposure to CRM and omnichannel service platforms.
Key Responsibilities
Lead and manage end-to-end service delivery operations to ensure performance targets, KPIs, and SLAs are consistently achieved.
Drive continuous i...