Client Service Director for KSA

A leading and innovative PR agency in Kingdom of Saudi Arabia is seeking a dynamic and experienced Client Service Director to oversee the organization’s customer operations, driving revenue growth, enhancing customer loyalty, and reinforcing the brand’s reputation, with a focus on both B2B and B2C transactions.
Key Responsibilities:

-Oversee daily client and customer services operations.

-Monitor the team's productivity and performance metrics to ensure alignment with the overall client services plan and strategy.

- Monitor customer satisfaction and identify areas for improvement.

- Identify industry trends to keep the company competitive and informed.

-Recommend improvements to the organization's customer strategy, leveraging in-depth business knowledge.

- Mentor and develop staff members to enhance their skills and performance.

-Lead client relationships from onboarding through project completion.

- Identify and pur...