Client Service Manager, Assistant Vice President
State StreetJob Description
Who we are looking for
The Client Service Manager is a client facing role, and acts as the key contact point for our institutional clients and their 3rd party appointed providers with respect to
Daily servicing of the account, SLA requirements etc.,
New services and/or changes to service and associated billing adjustments
Escalation of service Issues and/or performance concerns
Coordinating Standard KPI and Service Level Meetings
Acting as the client’s sponsor when working with internal State Street teams
Query resolution
Periodic compliance processes including Year End co-ordination, AML reviews, FTOP reviews etc.
Positive engagement is critical. The role needs to take ownership and accountability for ensuring the client experience is positive, their queries can be addressed quickly and they have appropriate time line and line of sight on all open items.
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