Client Service Manager, based in Hong Kong

Description

As Client Service Manager, you will be the key point of contact for internal and external stakeholders, partnering effectively across Columbia Threadneedle Investments to deliver a seamless, end-to-end experience to APAC Institutional and Intermediary clients.

The role spans the full client lifecycle, from on-boarding through to ongoing servicing and engagement, ensuring high quality, consistent delivery aligned to client objectives and Columbia Threadneedle Investment standards.

In addition to core servicing responsibilities, the role will increasingly support the evolution of the client service model, including enhancing client engagement, leveraging global resources and contributing to the continued optimization and scalability of service delivery.

Role Responsibilities

Deliver high quality service to clients in line with Investment Management Agreements (“IMAs”) and Columbia Threadneedle Investments standards.