Client Service Manager

Overview

The Client Service Manager is responsible for delivering high-quality service and support to institutional and corporate clients within MUFG Retirement Solutions HK Limited. This role ensures client satisfaction through proactive engagement, efficient issue resolution, and seamless coordination with internal teams. The successful candidate will act as a key point of contact for clients, manage day-to-day service activities, and contribute to continuous improvement initiatives. Key Accountabilities and main responsibilities Strategic Focus

Client Service Manager is responsible for the premium delivery of services to MUFG Retirement Solutions – HK’s clients. 

Managing client expectations, negotiating service level agreements, account planning, cross selling and strategic initiatives.

Building and maintaining strong working relationships with client contacts.

Managing client expectations.

Operational Management

Serve as...