Client Service Manager-Reputed Education Industry-Mumbai, Maharashtra, India- 3 LPA-Sonali-8657493492

JOB DETAILS

Interact with clients and build relationships with them while ensuring their needs are being met
Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience

Mastermind creative ways to deliver an exceptional client experience

Develop and oversee the implementation of client service protocols

Resolve complex client problems or disputes in a professional manner

Coach and support team members to help them meet departmental goals

Keep records and documentation of client interactions for training purposes
FUNCTIONAL AREA
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