Client Service Manager - Retail

The Purpose of the Role:

To exceed client expectations by adding value beyond the agreed Key Performance Indicators (KPIs) and to build CPM’s business by developing the services provided to them.

To deliver, as a minimum, planned budget spend and to deliver agreed profit levels to CPM.

Key Responsibilities:

• Maintenance and development of client relationships, including regular meeting to review performance of the operation, both financially and against KPIs agreed
• To validate and interpret client reports and results, in order to provide executive summaries and provide appropriate recommendations to clients
• Identification of business development opportunities and preparation of and/or provide assistance to the Client Service Director to prepare and present profitable strategic proposals to add value to the client operation and extend the services...