Client Service Manager

Client Service Manager

Reporting to the Director, Governance Programs, the Client Service Manager is a critical member of the Executive Programs team at the Rotman School of Management. Executive Programs offers a diverse range of education programs for individuals and groups in Toronto, nationally and internationally. Both standard and customized programs are offered throughout the year. The incumbent is responsible for balancing the needs of the various stakeholders in the programs—clients, participants, faculty, and staff—and ensuring a quality experience with regard to program delivery and nurturing of client relationships.

Working under the direction of the Director, the responsibilities of the Client Service Manager include managing client relationships, supporting new business opportunities, working with faculty to improve program quality, interacting with key clients and participants, and managing program delivery. The Client Service Manager works closely ...