Client Service Rep 1

**Position profile**





**Job Title: Service Center Customer Service Representative**

**Reports to (title): Service Center Supervisor / Sample Logistics Manager**

**Department: Sample Logistics**

**Basic Purpose:**



**Key Accountability/Responsibilities**





Greet all clients in a friendly, positive manner

• Receive all external client samples

• Repack samples and arrange for shipments of all samples to the fixed labs.

• Coordinate with external providers such as courier services and hot-shots when required

• Ensure proper daily communication of sample shipments to the fixed labs

• Prepare bottle orders requests and coordinate delivery of bottle orders

• Recognize routine and non-routine problems and escalate to the Supervisor

• Ensure supply inventories are maintained

• Proactively ensure overall satisfaction of region...