Client Service Rep 1

Position profile

Job Title: Service Center Customer Service Representative
Reports to (title): Service Center Supervisor / Sample Logistics Manager
Department: Sample Logistics
Basic Purpose:

Key Accountability/Responsibilities

Greet all clients in a friendly, positive manner
• Receive all external client samples
• Repack samples and arrange for shipments of all samples to the fixed labs.
• Coordinate with external providers such as courier services and hot-shots when required
• Ensure proper daily communication of sample shipments to the fixed labs
• Prepare bottle orders requests and coordinate delivery of bottle orders
• Recognize routine and non-routine problems and escalate to the Supervisor
• Ensure supply inventories are maintained
• Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as app...