Client service representative, 30h/weekly - Montreal, QC

What you’ll be doing

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced banking center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, you’ll answer questions, assist with transactions, and proactively connect clients with the right team members, serving as the first line of support as clients work toward their financial goals. You must be flexible to work banking center hours, which may include evenings and weekends, and at multiple banking centers within a reasonable travel distance.

How you’ll succeed

• Client engagement – Help clients manage their accounts and products, focus on the client experience, and make interactions meaningful.
• Problem solving – Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to creat...