Client Service Specialist, Associate

General information- Country
- Mexico
- City
- Mexico City
- Department
- Software as a Service
- Job ID
- 38583
- Description & RequirementsWe are seeking an Associate Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization. It is a visible position that requires a substantive level of proactive problem solving.
A Day in The Life Typically Includes:
- Respond to customer queries by utilizing product knowledge and or resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details.
- Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements.
- Communicate with partners and various departments within our organization to ensure an integrated approach to managing our customers’ relationships.
- Administer customer training on various functi...