Client Service Specialist - Associate / Cloud & Client Services

PCI Energy Solutions formerly Power Costs Inc. is the premier provider of software, superior customer support, and value-added services for energy companies worldwide. For almost 30 years, PCI has set the standard for developing customer‑focused, customer‑driven software to meet the constantly evolving needs of ISO/RTO market participants and bilateral traders. More than 50% of all the power generated in North America is optimized using the PCI Platform. 70% of Fortune 500 utilities in the U.S. utilize PCI software solutions.

Client Service Specialist – Associate

Responsibilities

• Administer PCI application suite for customers using our hosted (cloud based) solution.
• Provide basic software support services to customers (internal and external) using PCI software.
• Monitor, triage and route telephone calls and support tickets from PCI's clients requesting technical software support.
• Serve as the primary poi...