Client Service Specialist Bilingual Role

Join Manulife as a Bilingual Client Service Specialist and lead client relations in Montreal. Excelling in dynamic environments, you will ensure impactful benefits administration.
In this role, you will oversee all aspects of client benefits administration and collaborate cross-functionally to drive service enhancements. Your bilingual skills will be essential in effectively communicating with clients across jurisdictions. Expect to monitor project milestones and spearhead initiatives aimed at boosting satisfaction.
Key Responsibilities:
• Manage the entire client benefits administration process
• Serve as the main service point for clients
• Lead initiatives to elevate efficiency and client satisfaction
• Oversee incident management and resolutions
• Foster a culture of continuous improvement
Requirements:
• Experience in financial services or insurance sectors
• Proficient in both French and English
• Strong knowledge of Microsoft Office 365 tools
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