Client Service Specialist (CSS/CSR)

Job Title: Customer Service Specialist (CSS) – Veterinary Clinic

Location: CityVet - Keller, Keller, TX

About Us:
CityVet is a compassionate veterinary clinic dedicated to providing high-quality medical care and exceptional service to pets and their families. We are looking for a friendly, organized, and dependable Customer Service Specialist to join our team and help create a welcoming experience for every client and patient.

Position Summary:
The Customer Service Specialist (CSS) is the first point of contact for clients visiting or calling the clinic. This role focuses on providing excellent customer service, scheduling appointments, managing front desk operations, and supporting the veterinary team.

Key Responsibilities:
+ Greet clients and pets in a warm and professional manner
+ Answer phone calls and respond to client questions
+ Schedule and manage appointments
+ Check clients in and out, process payments, and maintain accurat...