Client Service & Support Manager, Employee Benefits

Client Service & Sales Support Manager

As a Client Service & Sales Support Manager you will work to ensure, through collaboration, teamwork and the selection and development of employees, strong client focus and satisfaction through the timely delivery of a quality end product. This regular, full‑time role is based out of our Downtown Vancouver office located in the Bentall One Building.

Key Responsibilities

• Strategize and collaborate with all levels of sales and service functions to ensure the best client experience possible.
• Coach, support and supervise the Downtown Vancouver Employee Benefits service and support team, including recruitment, onboarding, training & development, performance management, and engagement.
• Foster a positive, engaging work environment to attract and retain top talent.
• Work with HR and the VP of EB to develop a career pathing plan for existing team members.
• Ensure effective and ef...