Client Services/Customer Care Support Specialist

**About the Role:**



**Grade Level (for internal use):**



07

**Client Services/Customer Care Support Specialist**



**Description:**



The Customer Support Team is responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligence customer service issues in a timely fashion. Team members focus on providing a first-class service that contributes to measurable increase in customer satisfaction and enhanced business value to Markit.



You will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include:



+ Resolution of customer support queries (email, phone, live chat, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs

+ User management and customer on-boarding

+ Permissioning of data and corres...