Client Services - Live Chat

Client Service Consultant (Live Chat) - Banking

Are you a communication professional who thrives in a digital-first environment? We are representing a global financial services group with over 50 years of consistent success and a presence in over 30 markets. We are looking for a dedicated Client Service Consultant to join a dynamic, supportive team that empowers its people to drive real outcomes.

The Role

As the primary point of contact for retail banking customers, you will focus predominantly on live chat communication to provide a seamless service experience.

Your responsibilities will include:

• Problem Solving: Understanding client needs regarding financial products and providing effective solutions.

• Engagement: Using insightful questions to resolve queries via live chat and occasional phone support.

• Process Improvement: Identifying opportunities to enhance best practice guides and escalating is...