Client Services Manager - Fintech

I am currently working with a leading Fintech - E-trading platform and they are looking for a Client Services Manager to join their team. Here are some R&Rs for the role:

• Lead and coordinate regional teams to ensure seamless, around‑the‑clock operational support.
• Oversee end‑to‑end production operations for live trading and pricing services, ensuring stability and uptime.
• Make real‑time operational decisions and manage incident response, from triage to resolution and follow‑up.
• Maintain strong client relationships by providing clear communication during incidents and acting as their advocate internally.
• Monitor system performance, run regular health checks, and implement improvements to enhance service quality.
• Drive operational readiness activities including deployments, upgrades, and cross‑regional handovers.
• Produce operational reports and dashboards, and use data insights to identify issues and support long‑term f...