Client Services Manager

Department : Client Services, Type: Full Time

Position Summary

The Client Services Manager is responsible for maintaining client relationships for existing accounts. This role leads the development of account strategies by understanding clients' businesses and partnering with internal shared services to develop high-value market solutions to drive Archway’s value proposition for revenue growth. The Client Services Manager must ensure strong executional delivery for day-to-day account management.

Key Results Area

1. Execute tasks related to specific client requirements and ensure obligations & program specifications are met.
2. Account for daily support needs during onboarding and conduct a 6-month post go-live review of the rate card & SOW.
3. Manage weekly client status meetings.
4. Coordinate with departments on client health corrective actions and communicate plans in weekly reports...