Client Services Manager.RBG - MG Client Coverage - DIC.Retail Banking Group

Relationship management

• Work closely with Regional Area Managers/ Central Team and the Assistant Relationship manager to identify desired service levels.
• Work on standardize overall client services across all Emirati teams and contribute to developing and implement agreed actions
• Ensure ARMs smooth flow of all applications and requests including account opening and ownership of discrepant cases from sales channels.
• Be the final direct and indirect point of contact for customer complaints, which will be sourced through branches, RMs or directly from customers.
• Present regular feedback to Product Managers on process / service-related issues.

Risk management and Governance

• Ensure that the ARMS are checking the submitted KYCs and fulfil the compliance requirement on KYC, and other regulated activities such as insurance and investment.
• Manage the Rejects and Referrals on all products sour...