Client Services - Security and Login Assistance Representative (SecOps-SLS)

Interactive Brokers

Full-time Hong Kong, Kowloon Information and Record Clerks

Posted:

March 03, 2026

Location:

Hong Kong, Kowloon, Hong Kong

Job Description

Responsibilities
 :Handling client inquiries about IBKR's security system via phone, tickets and chat
Problem management with a focus on security protocols and practices
Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
Identification and escalation of issues about the secure login of clients using IBKR's smartphone app
Qualification:
Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
Experience with Windows and/or macOS and basic office applications
Experience and knowledge of Android/iOS smartphone operating systems
Fluency in Cantonese and English (knowing Mandarin is a plus) 
Company Benefits & Perks
Competitive Salary, annual performance-based bonus and stock grant
Excellent health and welfare benefits, including medical, dental, specialist and in-pati...
                

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Job Overview

Job Type: Full-time

Location: Hong Kong, Hong Kong

Posted: March 03, 2026

Deadline: April 12, 2026