Client Services Specialist

Job Description
Job Title: Client Services Specialist



Position Summary:

The Client Services Specialist is responsible for multiple aspects of the department, including business development, marketing, implementation efforts, and client services. The Client Services Specialist will work cross-functionally to coordinate client service activities with a focus on delivering the ultimate client experience.



Key Duties and Responsibilities


+ Serve as a secondary point of contact for client(s) (business segment(s) and client(s) as assigned)

+ Assist in the identification, definition, and management of client onboarding and implementation activities

+ Assist in investigating and responding to client inquiries with timely and accurate delivery of resolutions and responses, and resolve escalated client problems or disputes in a professional manner

+ Liaise with internal departments to ensure cli...