Client Services Specialist

Overview

At Rabobank, we’re proud to be the world’s leading specialist in food and agribusiness banking. We are looking for a Client Services Consultant to provide exceptional support to our AU & NZ clients across call, email and digital channels.

Responsibilities

• Deliver exceptional customer service across phone, email, and digital channels.
• Resolve customer queries efficiently, aiming for first contact resolution.
• Investigate and resolve issues, including complaints and potential fraud cases.
• Support clients with products, services, and banking processes.
• Handle transactions, account requests and general servicing tasks accurately.
• Maintain high-quality documentation and clear written communication.
• Work collaboratively with team members to meet service levels and KPIs.
• Follow bank policies, procedures, and risk/compliance requirements.

Qualifications

• Excelle...