Client Services Specialist

About the role | Mō te tūranga

Join Rabobank as a Client Services Specialist and be the first point of contact for our AU & NZ clients. In this Monday to Friday role, you’ll deliver exceptional customer service across calls and digital channels, resolving queries and supporting our range of products and services.

Responsibilities

• Deliver exceptional customer service across phone, email, and digital channels
• Resolve customer queries efficiently, aiming for first contact resolution
• Investigate and resolve issues, including complaints and potential fraud cases
• Support clients with products, services, and banking processes
• Handle transactions, account requests, and general servicing tasks accurately
• Maintain high-quality documentation and clear written communication
• Work collaboratively with team members to meet service levels and KPIs
• Follow bank policies, procedures, and risk/com...