Client Services Specialist

Who We Are Looking For 

As a Medical Operations Specialist, you will leverage your medical assistance case management experience to professionally support our travelling and domestic populations. You will be responsible for managing all ongoing and complex cases through to completion, including, but not limited to, outpatient, inpatient, medical transportation cases, including air ambulance and commercial repatriations, repatriation of mortal remains, and billing cases.

Key to your role is professional, efficient service delivery and the ability to systematically work through cases to completion, supporting effective management of case volumes and activity. 

What You Will Work On

• Managing all elements of ongoing and complex cases through to completion, including: outpatient, inpatient, medical transportation cases, including air ambulance and commercial repatriations, repatriation of mortal remains, high-cost cases, vulnerable cases, and billing case...