Client Services Team Lead

Client Service Team Lead

Office Location: Markham, Ontario (340 Ferrier Street)

Hybrid Work Model: 2‑3 days in office weekly after successful completion of an in‑person probation period.

Rotating Shift Requirement: The role requires flexibility to work shifts including evenings and weekends. The support services contact centre runs 7 days a week from 5:00 AM to 10:00 PM.

As the Client Service Team Lead, reporting to the Client Service Manager, you will supervise the coordination of client care schedules by Client Service Coordinators. You will manage scheduling for field employees, handle complex client care and scheduling issues, and contribute to the maintenance and improvement of scheduling systems.

• Supervise and coordinate the client service team to ensure efficient scheduling of licensed and unlicensed caregivers aligned with client needs
• Provide systems training and ongoing support to Client S...