Client Services/Customer Care Support Specialist

**About the Role:**

**Grade Level (for internal use):**

07
**Client Services/Customer Care Support Specialist**

**Description:**

The Customer Support Team is responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligence customer service issues in a timely fashion. Team members focus on providing a first-class service that contributes to measurable increase in customer satisfaction and enhanced business value to Markit.

You will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include:

+ Resolution of customer support queries (email, phone, live chat, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs
+ User management and customer on-boarding
+ Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met
+ ...