Job Description
The IT Client Services Manager is responsible for managing relationships with LATAM internal business areas and IT BRMs, acting as a liaison between final internal users and IT teams. The role ensures efficient delivery of outsourced and internal IT operational services in compliance with SLAs, promotes continuous improvement, and fosters collaboration between internal teams and external providers. It also ensures operational alignment of IT services with corporate goals.
KEY RESPONSIBILITIES
1. Service Delivery & Performance Management
Act as the liaison between business users and IT service providers
Monitor service performance and ensure compliance with SLAs/OLAs
Establish and maintain performance metrics and reporting routines
Conduct regular service reviews to track operational performance and identify improvement opportunities
2. Stakeholder & Vendor Coordination
L...
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