Job Description
Client Solutions Team Manager (51459CN) Toronto, Canada
Salary: CAD95000 - CAD per annum
As the Client Solutions Manager, you will serve as a strategic leader overseeing the comprehensive end-to-end client lifecycle. You will direct high-performing teams across Onboarding, Credit Operations, Retention, and Client Solutions to uphold a best-in-class service standard.
Your core mission is to instill a culture of First Call Resolution (FCR), expertly balancing peak operational efficiency with ambitious revenue growth and retention targets. This role demands a data-centric leader who is as comfortable navigating technical workflows as they are managing high-stakes client relationships.
You will be working full-time in office, in Downtown Toronto off of King and Union Station.
Monday-Friday: 9:00-5:30pm; however some flexibility may be required.
Primary Responsibilities
- Performance Coaching & Mentorship: Dedica...
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