Client Success Coordinator

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Job Title: Client Success Coordinator
Purpose of the Role
The Client Success Coordinator is responsible for ensuring the effective and efficient processing of all administrative requirements to support the successful delivery of the Client Success Team’s objectives.
The role plays a key part in client retention, managing change requests relating to clients’ management systems and certification scope, supporting recertification processes, and ensuring client dissatisfaction cases are appropriately triaged and allocated.
Working closely with colleagues across EMEA, the Coordinator ensures seamless collaboration and a consistently high-quality client experience.
Key Responsibilities & Accountabilities
Operations & Process Management
• Deliver a consistently first-class service to both internal and external clients of the Client Success Team.
• Collabora...