Client Success Executive

We are seeking a proactive and customer-centric Client Success Executive to nurture client relationships, drive customer satisfaction, and foster business growth through strategic upselling and cross-selling. The ideal candidate will be skilled at understanding customer needs and delivering tailored solutions that add value.
Key Responsibilities:
Act as the primary point of contact for assigned customers
Build and sustain strong, long-term client relationships
Understand customer goals and ensure successful adoption of products/services
Identify and pursue upselling and cross-selling opportunities to maximize customer lifetime value
Address and resolve customer issues efficiently and professionally
Monitor customer health metrics and prepare regular performance reports
Collaborate closely with sales, marketing, and operations teams to enhance customer experience
Maintain detailed and accurate records of all customer interactions in CRM systems
Requirements...