Client Success Lead

Role Overview

We are seeking a highly client-focused
Client Success Operations Lead
to manage operational delivery while acting as a key liaison between clients and internal teams. This role is heavily
client-facing
, responsible for building strong relationships, managing expectations, and ensuring service delivery meets agreed SLAs within a fast-paced BPO environment.

Key Responsibilities

• Serve as the
  primary point of contact for clients
  , managing day-to-day communication, queries, and escalations.
• Build and maintain strong client relationships through regular engagement and structured business reviews.
• Lead the onboarding and implementation of new clients and programs, ensuring operational readiness.
• Oversee operational performance, tracking KPIs, productivity, quality, and client satisfaction.
• Translate client requirements into clear operational actions for internal teams.
• Drive continuou...