Client Success Manager

**ABOUT THIS POSITION**

A Waystar Client Success Manager (CSM) must effectively deliver and advise on best practice workflow and provide proactive service that measurably simplify and unify our clients’ revenue cycle.

**WHAT YOU'LL DO**

+ Serve as an operational point-of-contact, advocate, problem solver, and trusted advisor for defined set of clients
+ Partner with clients to proactively improve client health and satisfaction by monitoring key metrics (performance, level of adoption, satisfaction, etc.) and develop strong relationships to uncover expansion opportunities
+ Effective demonstration of Waystar’s value proposition with key influencers and decision makers to include but not limited to client’s Directors and Managers
+ Establish a metrics framework based on Waystar best practice to measure, monitor, and communicate total value delivered through use of Waystar technology
+ Work cross-functionally with Waystar Support, Solution Adoption, ...