Client Success Manager

Job Title: Client Success Manager

Location: Remote (Worldwide)

Job Type: Full-Time

Working Hours: MST (Mountain Standard Time)

Job Overview

We are looking for a client-focused Client Success Manager to own relationships across our account base post-onboarding. This is an accountability role — you are the primary contact for assigned clients, you drive retention and growth, and you are measured on outcomes, not activity.

Key Responsibilities

Client Relationship Management

* Own the post-onboarding relationship for a defined portfolio of client accounts

* Conduct regular check-ins and quarterly business reviews to assess satisfaction and identify growth opportunities

* Act as the internal advocate for client needs — escalating issues and driving resolution across departments

* Monitor client health metrics and proactively address churn risk before it escalates

Account ...