Client Success Manager

The Role

We're looking for a Client Success Manager who will be the primary face of Forward Push to our clients. In this role, you'll own client relationships end-to-end, ensuring clear communication, strong alignment, and a consistently high-quality experience.

You'll help clients understand what we're doing, why we're doing it, and how it's working, while coordinating closely with internal teams to make sure execution matches expectations. This role is critical to client retention, satisfaction, and removing leadership from day-to-day client management.

Key Responsibilities

• Serve as the primary point of contact for all matters related to assigned client accounts
• Build and maintain strong, long-term client relationships through consistent communication
• Lead client onboarding sessions and monthly review calls
• Clearly communicate digital marketing strategies, performance, and results in a way that resonates with law firm cli...