Client Success Manager

Job Responsibilities:

1. Client Management:

2. Serve as the primary point of contact for overseas e-commerce agency clients, maintaining strong relationships and ensuring high customer satisfaction.

3. Deeply understand client needs, define business objectives, develop operational strategies, and drive execution.

4. Business Development Support:

5. Assist BD teams in client conversion by participating in proposal writing, solution design, and commercial negotiations, providing expert operational insights.

6. Deliver customized operational solutions based on client requirements, ensuring feasibility and competitiveness.

7. Project Management & Execution:

8. Oversee end-to-end project management, coordinating internal and external resources to ensure on-time, high-quality delivery.

9. Monitor project revenue and GMV growth, conduct regular performance reviews, an...