Client Success Manager

Responsibilities

• Serve as the primary point of contact for overseas e-commerce agency clients, maintaining strong relationships and ensuring high customer satisfaction.
• Deeply understand client needs, define business objectives, develop operational strategies, and drive execution.

Business Development Support

• Assist BD teams in client conversion by participating in proposal writing, solution design, and commercial negotiations, providing expert operational insights.
• Deliver customized operational solutions based on client requirements, ensuring feasibility and competitiveness.

Project Management & Execution

• Oversee end-to-end project management, coordinating internal and external resources to ensure on-time, high-quality delivery.
• Monitor project revenue and GMV grow
• Set and manage client expectations, provide timely project updates, address feedback, and resolv...