Client Success Manager (Leadership Role)

Client Success Manager (Leadership Role): 100% Remote, Flexible Hours, Global Team, Global Clients (US & AU)

WHO WE ARE:
We’re Trialfacts. We connect patients to clinical trials, and our clients rely on us to deliver results, transparency, and confidence throughout their studies. Our leadership team plays a critical role in shaping how we serve clients, collaborate internally, and grow sustainably.

YOUR JOB:
As Client Success Manager, you are a senior, client-facing leader and a core member of the Trialfacts Leadership Team. You own client outcomes end-to-end across active clients in the US and Australia, leading the team responsible for delivery, expectation-setting, escalation management, and internal coordination.

This is not a reactive support role. You set direction, guide teams, and work proactively with clients to drive strong outcomes, consistency, and trust.

You’ll work closely with Sales, Operation...