Client Success Manager

Kitt designs and operates workspace for the world's most vibrant brands. From managing the design and build, to creating an elevated ongoing experience, we create spaces that are worth leaving home for.

🚀 Role Mission

The Client Services Manager will drive an excellent client experience by driving customer satisfaction amongst their portfolio of clients, ensuring that clients' day-to-day needs are met to a high standard by our delivery teams, as well as converting satisfaction into revenue, via upsell opportunities and additional services.

Responsibilities

• Manage a portfolio of client accounts
• Build strong, long-term relationships with both office managers, lead tenants and influencers
• Stay on top of the detail of a client’s experience and service from Kitt, paying proactive attention to matters such as service requests, chat messages, health and safety procedures
• Escalate proactively and effectively ...