Job Description
Client Success Manager (Leadership Role): 100% Remote, Global Team, Global Clients (US & AU)
WHO WE ARE:
We're Trialfacts. We connect patients to clinical trials, and our clients rely on us to deliver results, transparency, and confidence throughout their studies. Our leadership team plays a critical role in shaping how we serve clients, collaborate internally, and grow sustainably.
YOUR JOB:
As Client Success Manager, you are a senior, client-facing leader and a core member of the Trialfacts Leadership Team. You own client outcomes end-to-end across active clients in the US and Australia, leading the team responsible for delivery, expectation-setting, escalation management, and internal coordination.
This is not a reactive support role. You set direction, guide teams, and work proactively with clients to drive strong outcomes, consistency, and trust.
You'll work closely with Sales, Operations, Tech, and Leadership to ensure delivery quality, ...
Apply for this Job
Submit your application for the Client Success Manager position at Trialfacts.
Apply Now Save for Later