Client Success Officer (Production)

The Client Success Officer (Production) will have primary responsibility to provide support and assistance to Netbank client inquiries or concerns related to products, onboarding processes, and post-implementation/after sales issues via a Level 1 Ticketing and Communications System.

The Client Success Officer (Production) should:

• Receive all Netbank client messages (inquiries, requests, issues, and concerns) from all channels of the bank and ensure that tickets are properly created (with complete and accurate details) within the Level 1 Ticketing System (Hubspot Service Module).
• Ensure that a timely and accurate response/acknowledgement is provided to the client upon receipt of the issue/inquiry. Conversations must be logged and monitored within Hubspot.
• If necessary, directly engage the client to request for additional details that would be relevant to the investigation and resolution process. Conversations must be logged and monitore...