Client Success Operations Team Lead

Let's be #BrilliantTogether
Overview
ISS STOXX is growing Our global Market Intelligence Team is seeking a Client Success Operations Team Lead to be based at our Makati Office. This is a player‑coach role - managing daily operations of the Manila team while supporting clients across EMEA and North America. It is the first point of escalation, ensuring complex cases are resolved quickly and service standards stay high.
If you enjoy building strong relationships, solving problems, working with data, and developing people, this role offers the chance to make a real impact with leading financial institutions while streamlining workflows and strengthening global collaboration.
Responsibilities
Operational Leadership and Support
Oversee daily Client Success operations in Manila, supporting accounts in EMEA and North America.
Act as the first point of escalation for complex client issues and service risks.
Drive resolution of aging and high‑priority cases with clear ow...