Client Success Operations Team Lead

Let’s be #BrilliantTogether**Overview**If you enjoy building strong relationships, solving problems, working with data, and developing people, this role offers the chance to make a real impact with leading financial institutions while streamlining workflows and strengthening global collaboration.**Responsibilities**Operational Leadership and Support* Oversee daily Client Success operations in Manila, supporting accounts in EMEA and North America.* Act as the first point of escalation for complex client issues and service risks.* Drive resolution of aging and high‑priority cases with clear ownership and timely follow through.* Monitor team workloads in Salesforce/JIRA and help with the distribution of tasks to ensure balanced coverage across regions and time zones.* Partner with global teams including Product, Data, Research, Sales, and Relationship Managers to resolve client requests.Client and Risk Management* Support in distributing sensitive client reports with strict confidentialit...